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Are All Banks Bastards?: How to Beat t/Retchless, Ste/Paper/1921005351/S054-B2
‘Honesty, Trust and Integrity’ … strong and honourable words in anyone’s language. I work in a bank and these are the core values of the organization for which I work. Do I believe they are also the core values of most of my colleagues? I certainly do.
It has become part of the mainstream culture to give banks a good ‘bash’ whenever the opportunity arises. Are we really bastards? Most of our staff deal with abusive customers and rage incidents every working day. People think that it is socially acceptable to get what they want by arguing loudly, behaving aggressively, spitting or shoving. People seem to do things in banking chambers that they would be appalled to see someone doing elsewhere. How do staff deal with that? By remaining professional and dealing with everyone with honesty, trust and integrity.
Modern bankers, those of us that are still here, are masters of change. Banks are not the same places they were five years ago and in five years’ time it will all be different again. Yet one thing will remain the same … our core values - ‘Honesty, Trust and Integrity’.