If you've ever bought a faulty product, been sold a disappointing holiday, had problems with your landlord or experienced poor customer service, you'll know how hard it can be to have such issues resolved. Don't Get Ripped Off looks at how consumers can protect themselves before a problem arises, resolve issues with a minimum of fuss and enforce their rights through the small claims process.

This comprehensive book explains your rights as a consumer and how to use them to make an effective complaint or settle a dispute. In an easily accessible writing style, well-known author and lawyer Charles Birch covers a wide range of areas in which consumer dissatisfaction and disputes commonly occur. He discusses the relevant legislation and offers methods to help resolve complaints. Areas covered are:

• buying a new or used car.
• dealing with landlords, lawyers, accountants and the government.
• returning faulty goods.
• shopping online or in a store.
• dealing with banks and phone companies.
• going on holiday.
• building a house.