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Good Service Is Good Business, 2nd Edi/DeVrye, Cather/Paper/1740092503/S012-G
"A jargon-free short read for invaluable long-term results...applicable to every organisation - large or small. No wonder it's a number one best-seller." - Liz Burrows, Quality Assurance Manager, Blackmores Ltd.
"...well written and easy to follow. It will help you to stay focused on what's important - your people and your customers." - Les Galbraith, Vice-President, Corporate Travel - Australia & New Zealand, American Express International.
With these practical, simple-to-implement ideas, your organisation can become a service leader - no matter what its size.
Written by former Australian Executive of the Year, Catherine DeVrye, this updated edition of the number one best-selling book will help you achieve great results. Easy to read, with relevant facts, anecdotes and case studies, you'll readily see the power of DeVrye's seven proven S.E.R.V.I.C.E. strategies for success.
Turn best practice into everyday practice and give your profits and reputation a boost!