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Lost Art of Listening: How Learning to/Nichols, Micha/Paper/1572301317/S047-D2
"What is true listening and why, the author asks, has it become a near rarity in modern life? Nichols shows how to utilize this art to improve and repair relationships with spouses, lovers, relatives, children, friends, and colleagues, and even how to boost one's own "listenability". He also explains what listening isn't, explaining why people don't listen and listing obstacles to listening (especially defensiveness owing to emotional overreaction). Humour, true life examples, and simple exercises make this a practical and even entertaining self-help guide..." - Publishers Weekly.