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Privacy Policy
At Australian Online Bookshop, we understand and respect your concerns about the privacy of any information you supply while at our Web site. We do not sell, rent or otherwise share any customer lists or any other information.
Personal Information
Australian Online Bookshop collects certain personal information from users of this Web site. To purchase our products customers must provide certain contact and account information such as name, email address, shipping and billing address, and phone number. Australian Online Bookshop uses this information for internal purposes (to process and keep you up-to-date with your orders and any invoices, to maintain or update your Australian Online Bookshop account, or to send you requested updates about new releases). Australian Online Bookshop may use certain account information such as credit card number and company information to conduct credit inquiries. Australian Online Bookshop does not provide information about its customers to third parties.
Profile Information Your profile information in the registration form is used by Australian Online Bookshop to create personalised content and services on the Australian Online Bookshop Web site. Australian Online Bookshop may also compile data in aggregate form so that we may better understand the users that are visiting our site. For example, we may produce, for our own use in understanding customer trends, reports on the most popular search terms by collecting general search term data based on individual searches. Aggregate data is anonymous and does not contain any personal information that identifies a user, nor will they be published in any form, unless this is made clear when the data is collected.
Automatically Collected Information As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
Change of Address or Contact Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or have your information removed by emailing our Customer Support at bob@bookworm.com.au or by contacting us by postal mail at the contact information listed below. Your request will be processed and implemented within thirty (30) days.
Security
Australian Online Bookshop has a number of operational functions in place to protect the confidentiality of personal information. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities. Australian Online Bookshop's employees are trained and kept up-to-date on security procedures. If you have any questions about the security at our website, you can send an email to bob@bookworm.com.au. We use SSL encryption technologies to transmit sensitive information such as a credit card number to our servers. However, perfect security on the Internet does not exist, and Australian Online Bookshop does not warrant that its Web site is impenetrable or invulnerable to hackers.
Cookies
When you visit the Australian Online Bookshop Web site, Australian Online Bookshop sends your computer a cookie, which is a small file that resides on your computer's hard drive and contains non-personally identifiable information about the user. Cookies only identify the user's computer. Cookies allow Australian Online Bookshop to make its Web site more useful by storing information about your preferences. For example, Australian Online Bookshop will send your computer a cookie to allow you to keep items in your shopping basket between visits. You can set your browser's options not to accept cookies, but this may prevent you from accessing all of the features of the Australian Online Bookshop Web site.
E-mail
Australian Online Bookshop does not rent or sell e-mail lists. Australian Online Bookshop may send you e-mail to notify you about your recent order; this will be sent to the e-mail address you provide to Australian Online Bookshop. Australian Online Bookshop can also e-mail you updates about specific new releases if you request this. We also may send out a promotional newsletter in the future. However, this will be opt-in, and will be sent to no-one who has not signed up to receive it. No unsolicited e-mail will be sent.
Surveys and Contests
Participation in surveys or contests on the Australian Online Bookshop Web site is completely voluntary and the user therefore has a choice whether or not to disclose personal information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code). Contact information will be used to notify the winners and award prizes. Survey information will be used for the purposes of monitoring or improving the use of the Australian Online Bookshop Web site.
Links
Please be aware that the Australian Online Bookshop Web site may contain links to other sites that are covered by their own privacy policies. Australian Online Bookshop is not responsible for the privacy practices of such other sites and we encourage our users to be aware when they leave our site. We recommend that our users read the privacy statements of Web sites that collect personally identifiable information.
Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or to comply with a legal process served on our Web site.
If you have any questions about Australian Online Bookshop's privacy policy or concerns about personal information you have supplied to Australian Online Bookshop, please contact Australian Online Bookshop Customer Service at: bob@bookworm.com.au.
You may also write to us at the address listed below:
Australian Online Bookshop
Attn: Bob Hoffman
8 Devon Road
Bassendean, WA 6054
Australia
