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One Minute Apology/Blanchard, Ken/Paper/0007160062/S005-D
One Minute Manager
This new parable teaches readers how to accept responsibility for their errors.
The phenomenal business classic The One Minute Manager introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands.
Now told in Ken Blanchard's signature breezy style, this enlightening business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.